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Frequently Asked Questions
Here are some things that are useful for you to know. If there’s anything else you wish to discuss, please don’t hesitate to contact us.
Email us a copy of your current bill to email@example.com and we will perform an obligation free benchmark against our prices and provide you a report on how much you would save on your current bill if you were with Fuel To Go.
There are no joining fees or account fees. The only fees are an annual $12 (inc GST) card fee, per card and a 5% fee for non-fuel/oil purchases made on your card.
There is no time-based contract. You can leave whenever you like.
We invoice you on the last day of the month. You receive your invoice by email or post, depending on your chosen method. We then debit your nominated bank account 20 days after the invoice date. That is, invoices will be debited on the 20th of the month following.
Yes, our cards give you access to each suppliers’ Truckstops. This enables you to access significantly cheaper diesel prices.
You can choose to have as many as you like across BP, Mobil and Z.
We generally suggest using 1 or 2 cards per person, based on your needs. For instance, you might use petrol and diesel, and get a Mobilcard for your petrol discount, and Z fuel card for your diesel discount. Perhaps BP is closest to where you live, and Z closest to your work. You can choose whatever suits your circumstances, and all transactions will appear on one bill.
To maximise the savings, we can provide a separate card across all our fuel suppliers, for each fuel company you choose.
This is because the suppliers prefer to have their own branded cards given to customers and will then offer a significantly greater discount when compared to using one card for multiple fuel companies.
Contact us on either firstname.lastname@example.org or 0800 383 586 and let us know you need to have your card replaced. We need to know the name of your account, which card supplier (BP, Mobil, or Z) and the driver name or vehicle registration for your card. We can then arrange for your lost card to be cancelled, and your new card(s) ordered and sent to you.
Click here to see a map of fuel stations where you can use your fuel card. You can filter the map to select individual fuel suppliers.
There might be a couple of reasons why your transaction declined. You may have gone over your daily or monthly purchase limits; you may have purchase restrictions on your card (petrol & diesel only) and you’re trying to buy something from the service station shop. These restrictions were specified by you during the application process.
Please contact us on 0800 383 586 and we will help you.
Yes, as soon as you receive your card you can use it with the pin you provided during the application process. You do not need to activate your card prior to using it for the first time.
Please contact us on 0800 383 586 and we can check your pin and help fix the issue.
Please read the following Trade Terms carefully. They apply to the Fuel Card provided by Fuel To Go Limited (Company) to the Customer, and to the Account and to any other transactions between the Company and the Customer, with effect from 1/12/2021.
1. DEFINITIONS AND INTERPRETATION
1.1 In this Agreement the words and phrases referred to below are defined as follows:
a. “Account” means all accounts (however titled) provided by the Company to the Customer, to record the purchase of Products on credit, any other transactions between the Company and the Customer, and the incurring of fees and other charges by the Customer.
b. “Address for Service” means the postal address or email address or fax number last notified by the Customer and by the Guarantor; PO Box 1136, Nelson 7040 for the Company.
c. “Agreement” means these Trade Terms and the Application.
d. “Application” means the “Account Application Form” and/or “Fuel Card Application Form” and/or Bulk Fuel Delivery Form or other Company -approved form that a Customer must complete to make an application to the Company to open an Account and/or for the issue of a Fuel Card, including any electronic version of these forms submitted online.
e. “Authorised Person” means a person named on the Application, or otherwise advised in writing to the Company by the Customer, who is authorised on behalf of the Customer to apply for the issue of Fuel Cards.
f. “Bond” means an amount that the Company may from time to time require the Customer to pay to be held as a bond against the Customer’s Account.
g. “Cardholder” means the person/legal entity named on and/or using a Fuel Card.
h. “Customer” means the person/legal entity described in the Application, and the persons/legal entities who apply for and open an Account.
i. “Default Event” means an event where:
i. the Customer fails, or in the Company’s opinion is likely to fail, to comply with the Agreement, or any other contract with the Company;
ii. the Customer commits an act of bankruptcy;
iii. the Customer enters into any composition or arrangement with creditors;
iv. if the Customer is a company:
i. does anything which would make it liable to be put into liquidation;
ii. fails to provide a certificate of solvency within 10 days of receiving a written demand from the Company;
iii. a receiver or statutory or official manager is appointed over all or any of its assets;
iv. a resolution is passed or an application is made for liquidation;
v. the ownership or effective control of the Customer or the Customer’s business is transferred or the nature of the Customer’s business is materially altered.
j. “Due Date” means the date notified by the Company to the Customer by which the Sum Owing must be paid and if no date is specified, is by the 20th day of the month following any purchase of Product or following the statement month closing balance.
k. “Fuel Card” means any card issued in accordance with an Application.
l. “Guarantor” means the guarantor(s) signing any Deed of Guarantee and Indemnity required by the Company.
m. “Outlet” means those service stations, merchants, dealerships, depots and fuel dispensing facilities throughout New Zealand where Fuel Cards are approved for use by the Company.
n. “PIN” means the Personal Identification Number for use with a Fuel Card.
o. “PPSA” means Personal Property Securities Act 1999.
p. “Product” means those goods and services:
(ii) authorised by the Company for purchase using Fuel Card from an Outlet or direct from the Company; and
(iii) goods and/or services arranged through the Supplier at the request of the Customer including but not limited to arranging the supply of bulk fuel.
q. “Recommendation” means the best option for a given situation based on sources believed to be accurate.
r. “Sum Owing” means the amount due by the Customer to the Company as set out in clause 2.
s. “Supplier” means a supplier that the Company has a business relationship with and includes but is not limited to bulk fuel suppliers.
t. “Company” means Fuel To Go Limited, any person or entity acting for or on behalf of the Company, or with the permission or authority of the Company.
u. “Trade Terms” means these trade terms and the trade terms as amended from time to time by the Company.
1.2 In this Agreement, unless the context otherwise requires or specifically otherwise states:
(a) amounts are in New Zealand Dollars;
(b) the singular includes the plural and vice versa;
(c) time is of the essence.
2. SUM OWING
2.1 the Company will send an invoice or statement in respect of the Account to the Customer twice per month, or as otherwise agreed.
2.2 The invoice or statement will show the Sum Owing to the Company at the time of issue, how that Sum Owing is calculated including without limitation GST, levies or any other taxes that may be payable in respect of the Product, any further fees as provided for in Clause 10 and the Due Date for payment of the Sum Owing to the Company.
2.3 The Customer shall pay the Sum Owing to the Company:
a. in full without any deductions, whether by way of set off, counter claim, or any other equitable legal claim;
b. by automatic bank direct debit initiated by the Company.
3.1 The Customer shall pay the Sum Owing to the Company by the Due Date.
3.2 the Company may apply any payment received from or on behalf of the Customer, and any credits due to the Customer, in reduction of the Sum Owing as the Company thinks fit.
3.3 The Customer acknowledges:
a. the Company continues to allow use of the Fuel Card on condition that all payments received by the Company from the Customer are valid and made in the ordinary course of the Customer’s business;
b. The Company continues to arrange the supply of Product on the condition that all payments are received by the Company;
c. The Company receives all payments in the ordinary course of the Customer’s business and in good faith and in the reasonably held belief as to the validity of those payments;
d. the understanding of the Company towards its business with the Customer shall apply until the Customer gives notice in writing to the Company of the Customer’s inability to pay due debts and that the Customer’s purpose in making further payment is to enable the Company to receive more towards satisfaction of the Sum Owing than it would otherwise have received or have been likely to have received in any liquidation/insolvency of the Customer;
e. the Company has, in accepting each Customer payment, altered its position in reliance on the validity of each payment:
i. by delaying revocation of the authority granted to the Customer in clause 6.5b;
ii. by the continued supply of Products after the receipt of each payment whether or not the Customer pays for the Products;
iii. if payment is received after Due Date by foregoing its right to commence recovery action against the Customer, or Guarantor.
4.1 The supply of Products shall be completed upon dispatch/supply from the Outlet to the Customer or Cardholder as the case may be.
4.2 the Company shall not:
a. to the extent permitted by law, be liable for failure to supply, refusal to supply, defective supply of Products;
b. guarantee a continuing relationship between the Customer and any Outlet.
5. SUPPLY OF AVIATION FUEL
5.1 For the purposes of this clause 5:
a. “aviation fuel” means Jet A1 and Avgas.
b. a “restricted person” is any person, organisation or state to which the sale or supply of aviation fuel is prohibited by the laws of New Zealand or by any international law to which New Zealand is a signatory.
5.2 Only Fuel Cards that have been authorised by the Company for the supply of aviation fuel may be used by the Customer for the purchase of aviation fuel, and in the case of aviation fuel the specific provisions of this clause 5 apply in addition to the other provisions of the Trade Terms.
5.3 Where a Customer uses a Fuel Card for the purchase of aviation fuel:
a. it is the Customer’s responsibility to ensure that the correct type of aviation fuel for the Customer’s needs has been purchased and supplied to the Customer;
b. the Customer shall at all times comply with all requirements (including regulatory requirements) of the Outlet supplying the aviation fuel, including completion of any documents required such as release notes;
c. it is the Customer’s responsibility to ensure that any documents completed in respect of the supply of aviation fuel (including release notes) are completed correctly;
d. the Customer acknowledges that the Outlet may refuse to supply aviation fuel where the Customer does not, at the request of the Outlet, produce a Fuel Card that is authorised for the supply of aviation fuel;
e. the Customer acknowledges that the Company may at any time suspend or terminate the Customer’s Account where the Company has reason to believe that the Customer is or will be a restricted person, and/or intends to sell, transfer or supply aviation fuel to a restricted person;
f. the Customer indemnifies the Company in respect of all liabilities, costs and expenses (including without limitation full costs between solicitor and client), claims or demands incurred by the Company or any third party resulting from the misfueling of any aircraft, the incorrect use of aviation products, and/or the death, injury or disease of any person arising from such misfueling or incorrect use.
6. RISK AND SECURITY INTEREST
6.1 Risk of any loss, damage or deterioration to the Products passes to the Customer upon supply.
6.2 Ownership in the Products remains with the Company and does not pass to the Customer until the Customer pays the Sum Owing to the Company.
6.3 Until payment of the Sum Owing the Customer shall insure the Products for their full insurable value with the Company noted on the relevant insurance policy.
6.4 The Customer grants a security interest in the Products to the Company as security for payment for the Products. Further, the Customer grants to the Company a security interest in all of the Customer’s present and after acquired property as security for any amount from time to time owing by the Customer to the Company, and for the performance by the Customer of all the Customer’s other indebtedness and obligations to the Company, whether in respect of the Account or otherwise.
6.5 Until full payment of the amounts due in respect of the Products and satisfaction of all the Customer’s indebtedness and obligations to the Company:
a. the Customer must store the Products separately, not mix them, and must identify them as belonging to the Company.
b. the Company authorises the Customer to use the Products in the ordinary course of the Customer’s business.
c. the authority in 6.5b is revoked when;
i. a Default Event occurs; or
ii. the Company notifies the Customer in writing that the authority is revoked.
d. if the Products (for which payment has not been made) are not kept in a manner so as to enable the Products to be clearly identified as the property of the Company, then the Company is deemed to be the owner of the quantity of the Products equivalent to the quantity of the Products for which payment has not been made.
e. The Customer must advise the Company immediately in writing of a Default Event or any action by third parties (including any of the Customer’s creditors) affecting the Company security interest in the Products or the Supplier security interest in other property of the Customer.
f. the Company may, without notice, enter the premises where the Products are stored and remove them, without being responsible for any damage caused and the Customer shall indemnify the Company against any claim or costs arising from such action.
g. the Company may resell any of the Products and apply the proceeds of sale in reduction of the Sum Owing, and against any other amounts owing by the Customer to the Company.
6.6 The Customer agrees to promptly do anything that the Company reasonably requires to:
a. ensure that Company has a first ranking perfected security interest in all of the Products (and any sale proceeds); and
b. enable registration of financing statements or financing change statements under the PPSA.
6.7 The Company authorises the Customer to use the Products in the ordinary course of the Customer’s business, resale is not permitted. Where the Customer does resell or uses the Products before payment of the full amount due for the Products, the proceeds of such sale or use shall be held by the Customer (in whatever form) in trust for the Company to the extent that the Company has not been paid for the Products.
7.1 The Customer:
a. Agrees that these Trade Terms constitute a security agreement for the purposes of the PPSA;
b. Agrees that a security interest is taken in all Products previously purchased using a Fuel Card or other goods and services otherwise supplied by the Company to the Customer (if any) and all Products that will be purchased using a Fuel Card or other goods and services otherwise supplied in the future by the Company to the Customer;
c. Other than allowed by the PPSA, shall not register a financing statement or a change demand in respect of the Products without the prior written consent of the Company;
d. d. Agrees to contract out of the Customer’s rights as detailed in sections 107(1) and 107(2) of the PPSA;
e. Undertakes to indemnify and, upon demand, reimburse the Company for all costs, expenses and other charges incurred in relation to:
i. the registering of a financing statement or financing change statement on the Personal Property Securities Register; ii. any disputes or negotiations with third parties claiming an interest in the Products; in connection with these Trade Terms.
7.2 The Customer waives the right to receive a copy of the verification statement confirming registration of a financing statement or financing change statement relating to the security interest under the Trade Terms.
7.3 The Customer shall unconditionally ratify any actions taken by the Company under clauses 7.1 and 7.2.
8. CLAIMS AND LIABILITY LIMITATION
8.1 Except as provided in any express warranty given and to the extent permitted by law, the Company:
a. in respect of the Products, excludes all warranties, descriptions, representations or conditions whether implied by law, trade, custom or otherwise and whether relating to fitness, merchantability, suitability for purpose, or otherwise and all specific conditions even though such conditions may be known to the Company;
b. excludes liability in any way to the Customer, any Cardholder, or any other third party, whether in tort (including negligence), contract, or otherwise, for any loss or damage whatsoever whether direct, or indirect, special, or consequential, and the Customer indemnifies the Company against any such claim;
c. states that any liability in respect of the Products shall be limited to the price of the Products;
d. advises that it does not intend to contract out of the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act.
8.2 Without limiting any other provision in these Trade Terms, to the extent permitted by law the Company is not liable to the Customer or any Cardholder, whether directly or indirectly for:
a. the actions of any Outlet;
b. any Products purchased on Fuel Card;
c. any fault with any automatic facility used in conjunction with the Fuel Card;
d. any fault with the Fuel Card (including the PIN) itself;
e. any fault with the electronic system which processes the Fuel Card transaction;
f. any unauthorised use, misuse or fraud with a Fuel Card and/or PIN where the Company has not received written notification of cancellation AND, where applicable, the returned Fuel Card from the Customer in accordance with clauses 9.4h and 9.5.
8.3 The Company may at its complete discretion, give credit for the Products not supplied or delivered or incorrectly recorded; or supplied and established to be defective, provided that:
a. any claim in respect of such Products must be notified to the Company within 10 days following receipt of the invoice/statement showing the supply of the Products;
b. all claims must set out the nature of the claim in sufficient detail to enable the Company to investigate the claim; and
c. the Customer shall take all steps to ensure that the Company has every opportunity to investigate the claim.
8.4 The decision by the Company in respect of a Customer claim shall be accepted as conclusive and binding by the Customer.
8.5 Where the Customer acquires the Products for business purposes, the Customer agrees that the statutory guarantees and implied terms, covenants and conditions contained in the Consumer Guarantees Act 1993 and Part 3 of the Contract and Commercial Law Act 2007 (Sale of Goods) does not apply to the Products. (In the absence of express written acknowledgement by the Company to the contrary the application by the Customer for an Account is determination that the Customer acquires Products for “business purposes”.)
8.6 The Customer is not permitted to on-sell the Products. The Customer indemnifies the Company against any liability or costs, incurred by the Company under the Consumer Guarantees Act 1993 and/or Part 3 of the Contract and Commercial Law Act 2007 (Sale of Goods), as a result of any breach by the Customer of this restriction or any other term of the Agreement.
8.7 To the extent permitted by law, the provisions of Subpart 3 of Part 2 of the Contract and Commercial Law Act 2007 (Contractual Remedies) shall apply to this contract as if section 59(1)(e) were omitted from that Subpart.
8.8 In addition to any other limitation or exclusion of the Company’s liability in this Agreement, and for the avoidance of doubt, the Company is not liable, to the extent permitted by law, for any loss, claims or damage of any kind whatsoever suffered by the Customer or any Cardholder arising directly or indirectly from any fuel purchased by the Customer or any Cardholder using the Fuel Card, not meeting or complying with:
a. any specifications required by law, including, but without limitation, the specifications set out in the Engine Fuel Specifications Regulations 2011 as amended or replaced from time to time; or
b. any warranty, representation, description or claims made by the Supplier or Outlet or both, that the fuel meets or complies with certain standards including, but without limitation, standards set by the Supplier, Outlet, legislation, regulatory body, local authority or otherwise.
9. THE FUEL CARD
9.1 The Company and/or the Supplier retain ownership of any Fuel Card issued to a Customer.
9.2 The Fuel Card is issued by the Company to a Customer for use at the Outlets, by their Cardholders. Any Cardholder using a Fuel Card acts as an agent of the Customer in all respects in use of the Fuel Card. 9.3 The Customer is responsible for:
a. advising all Cardholders of their obligations as the Customer’s agent under the Agreement;
b. ensuring that all Cardholders comply with the Agreement;
c. all use of a Fuel Card, whether authorised by the Customer or not;
d. notifying the Company of any changes in the persons who are Authorised Persons.
9.3 The Customer is responsible for:
a. advising all Cardholders of their obligations as the Customer’s agent under the Agreement;
b. ensuring that all Cardholders comply with the Agreement;
c. ensuring that only authorised Cardholders use the Fuel Card;
d. all use of a Fuel Card, whether authorised by the Customer or not;
e. notifying the Company of any changes in the persons who are Authorised Persons.
9.4 The Customer must ensure that the Cardholder:
a. does not use the Customer Account number as a PIN;
b. keeps the PIN safe and secure at all times;
c. does not write the PIN down anywhere including on the Fuel Card itself;
d. shall not use a PIN which could be easily guessed by any person;
e. does not allow anyone else to use the Fuel Card or PIN;
f. not attempt to obtain cash for refund of Products or be party to negotiation for direct “cash” discounts with a Supplier or an Outlet;
g. where a credit is due from a Supplier or an Outlet, ensure that the credit is passed in to the Company for the credit of the Customer;
h. notify the Customer and the Company immediately if the Fuel Card is lost, stolen, misused, or the PIN is disclosed. Liability of the Customer for Products purchased by the unauthorised use of the Fuel Card (except where it results from fraud or negligence), shall cease only upon written acknowledgement by the Company of this notification;
i. return or destroy the Fuel Card when required to do so, or the Account is closed.
9.5 The Customer:
a. may cancel a Fuel Card where it is no longer required by returning it to the Company;
b. must return any cancelled Fuel Card (unless lost or stolen), cut in half, to the Company. The Customer will remain liable for all transactions recorded against a cancelled Fuel Card until such time as the cancelled Fuel Card is actually received by the Company (except where the Fuel Card is cancelled pursuant to clause 9.4h).
9.6 The Company shall not be responsible for:
a. the issue of a Fuel Card to any person who is not authorised as a Cardholder by the Customer, where a request is made for a Fuel Card by an Authorised Person;
b. any dispute between the Customer and Cardholder;
c. any dispute between the Customer and/or Cardholder, and any Supplier;
d. any dispute between the Customer and/or Cardholder, and any Outlet;
e. the actions of any Supplier or Outlet;
f. any credit due by a Supplier or Outlet to a Customer until notification of such credit is received from the Supplier or Outlet;
g. any losses caused by occurrences beyond its control where a Fuel Card is unable to be used.
9.7 The Customer and the Cardholder acknowledge that where a Fuel Card is issued with a vehicle registration number and/or a Cardholder’s name on the Fuel Card that this is for convenience purposes only and not for security protection. The Customer and the Cardholder agree that where the Fuel Card is presented at an Outlet, the Outlet is under no responsibility whatsoever to confirm that the name and/or vehicle registration on the Fuel Card matches the name of the person using the Fuel Card or that the registration of the Vehicle matches the vehicle being refuelled.
9.8 The Customer shall not join the Company as a party to any claim involving a Supplier or Outlet and expressly agrees that any breach of this term is a Default Event.
10.1 The following fees may be added to the Account by the Company, and will therefore form part of the Sum Owing:
a. the current monthly card fee per Fuel Card;
b. a replacement card fee for any replacement Fuel Cards;
c. the current transaction fee for each transaction on a Fuel Card;
d. a courier fee for each order of Fuel Cards;
e. a dishonour fee if any payment by the Customer is dishonoured or delayed;
f. any other fees charged by the Company, including fees charged for fuel management reports.
10.2 The Company reserves the right to vary these fees without notice to the Customer.
11. DEFAULT AND CONSEQUENCES OF NON PAYMENT
11.1 Should a Default Event occur the Company may suspend or cancel any Fuel Card and the Account, and the Sum Owing shall immediately become due and payable notwithstanding that the Due Date has not arrived.
11.2 If the Customer does not pay the Sum Owing by the Due Date, or in accordance with clause
a. The Company may charge interest at the rate of 2.5% per month (or such other rate as shall be notified on its website) in respect of the Sum Owing. Such interest shall accrue on a daily basis from the Due Date until payment in full and is charged for failure to pay and does not imply the granting of, or extension of, credit by the Company to the Customer. Failure to charge interest in accordance with this clause in any month does not preclude the Company from charging interest in accordance with this clause in any other month.
b. If the Sum Owing remains overdue after thirty (30) days then an amount of $20.00 or 10.00% of the amount overdue (up to a maximum of $200), whichever is the greater, shall be charged for administration fees and shall become immediately due and payable.
c. The Company may reverse any discounts recorded on the Account.
d. The Company may debit any other account the Customer may have to pay the Sum Owing.
e. The Company may apply any Bond held against the Sum Owing, at such time and on such terms and conditions as TGB may determine, with any balance of the Bond not used to pay the Sum Owing to be refunded to the Customer on the Company closing the Account.
f. the Customer shall be liable to pay for, and shall indemnify the Company against all Account transaction fees as may be deemed appropriate by the Company, administration collection costs, legal costs of the Company as between solicitor and client, and any collection commissions, incurred as a consequence of a Default Event.
11.3 The Company shall have the right (at its discretion) to complete and register an all obligations mortgage (Registrar General of Land approval 2018/4344) or caveat over any property owned by the Customer to secure the Sum Owing and the Customer irrevocably appoints a director of the Company as the attorney of the Customer for the purpose of completing such mortgage or caveat whilst the Sum Owing remains unpaid.
11.4 The Company may commence an action for any amount owing by the Customer where that amount is not paid by the Due Date or in accordance with clause 11.1.
12. THE PRIVACY ACT 2020 INFORMATION USE
a. the personal information provided, obtained and retained by the Company about them (including personal information about Customer’s and/or Guarantor’s directors, officers or trustees) will be held and used for any or all of the following purposes including:
i. determining eligibility for credit, including requesting information from credit reference and reporting agencies,
ii. decisions regarding the supply of Products, iii. enforcing debt and legal obligations under the Agreement,
iv. the marketing of goods and services including emails and market research by the Company and any Supplier of the Company,
v. the Supplier providing the information to other providers of credit and credit reference and reporting agencies and debt collection agencies, in response to genuine credit related enquiries by such other providers and agencies.
b. The Customer and the Guarantor give irrevocable authority to the Company to:
i. use any personal information for the purposes in clause 12.1a; ii. obtain any information concerning the Customer and/or the Guarantor (including personal information about Customer’s and Guarantor’s directors, officers or trustees) from any other source for the purposes of the Company’s business with the Customer.
12.2 The Customer and Guarantor must notify the Company of any change in circumstances that may affect the accuracy of the information provided by them to the Company.
12.3 The Customer acknowledges, and will advise the Cardholder that, the Company may record the Cardholder’s name in conjunction with the Fuel Card issued to that Cardholder.
12.4 The Customer, Cardholder, Guarantor as a natural person and the Customer’s and Guarantor’s directors, officers or trustees, have rights of access to, and correction of any personal information held by the Company.
12.5 Where the Customer and/or Guarantors are an individual the authorities under clause 12.1a are authorities or consents for the purposes of the Privacy Act 2020.
12.6 The Customer and Guarantors, and the Customer’s and Guarantor’s directors, officers or trustees, and the Cardholders shall have the right to request from the Company, a copy of the information about themselves retained by the Company and the right to request the Company to correct any incorrect information about themselves held by the Company.
12.7 The Customer acknowledges that the Company may gather and share non-personal information, such as aggregated information, with third parties for a variety of purposes in the sole discretion of the Company. However the Company may only do so in such a way that no individual Customer is specifically identified or linked to any specific action or information.
13.1 It is the Customer’s responsibility to ensure that all information provided in the Application, and in any other manner, to the Company is true and correct. The Customer must not withhold any information that the Customer reasonably should consider the Company should be aware of in considering the Application.
13.2 If any of the information provided in the Application is incorrect, or if any information has been withheld as referred to in clause 13.1, the Company may close the Account.
14.1 The Company shall be entitled to assign to any other person or company all or part of the Sum Owing and the assignee shall be entitled to claim all or part of the Sum Owing and shall have the same rights of recovery as the Company.
14.2 The Company may assign the Agreement to any third party.
14.3 The Company shall be entitled to cancel all or any part of the Trade Terms at any time with or without prior notice. Any such cancellation shall be without prejudice to the Company’s rights and remedies including, but not limited to, those which may arise from any breach or non-compliance by the Customer.
15. FUEL CARD WEB PORTAL
13.1 The Company may, at its discretion, offer to provide to the Customer online services from time to time (Online Services) through its web portal of domain name http://clientportal.nz/ or other website as notified by the Company to the Customer from time to time (Portal), to enable the Customer’s nominated persons to administer the Fuel Card. The Customer agrees that by their nominated persons using the Online Services, the Customer shall be bound by the terms and conditions for the Online Services as published on the Portal and as updated by the Company from time to time in addition to the terms and conditions of the Agreement. the Company reserves the right to charge additional fees for the Online Services as notified by the Company to the Customer from time to time. In the event there is any conflict between the Agreement and the terms and conditions of the Online Services, the terms and conditions of the Online Services shall prevail to the extent of the conflicted provisions.
16. OTHER SUPPLY TERMS
16.1 If there is any inconsistency between the Agreement and any order submitted by the Customer, or any other arrangement between the parties, the Agreement shall prevail unless otherwise agreed in writing by the parties.
16.2 The Customer and Cardholder shall not approach any Supplier or Outlet for direct discounts, use the name of Company, or reveal Supplier trading terms in any attempt to obtain personal discounts from businesses not associated with Company. A breach of this term shall be a Default Event.
17.1 If at any time the Company does not enforce the Trade Terms, or grants the Customer time or other indulgence, the Company shall not be construed as having waived the Trade Terms or its right to later enforce the Trade Terms.
18. TERMS SEPARATELY BINDING
18.1 Each clause of the Trade Terms is separately binding. If any provision of the Trade Terms is found to be illegal, invalid or unenforceable, that provision shall be read down to the extent necessary and reasonable in all circumstances to give it a valid operation or partial character. If any provision cannot be so read down, that provision will be void and severable and the remaining provisions will not in any way be affected or impaired.
19. CHANGING THE TRADE TERMS
19.1 The Company may add, change or remove clauses in the Trade Terms.
a. The Company can change the Trade Terms at any time without obtaining the consent of the Customer.
b. The Company may advise when changes to the Trade Terms are to take effect by notice to the Customer's Address for Service, or by publishing the changes on the Company’s website at www.fueltogo.co.nz
20. ACCEPTANCE OF TRADE TERMS
20.1 By signing the Application/Guarantee, and/or by using the Account, the Customer/Guarantor acknowledges that the Trade Terms apply to the Account.
20.2 The Customer acknowledges receiving a copy of the Trade Terms prior to signing the Application. A further copy can be obtained from the Company at the Address for Service or by downloading from the website www.fueltogo.co.nz
21.1 The Company will send or deliver all correspondence to the Customer, including invoices and statements, to the Address for Service as provided by the Customer. Delivery is deemed to occur as follows:
a. for correspondence sent by post, 4 days after it has been sent;
b. for a facsimile, upon confirmation of transmission;
c. for a document has been served and received, on the date of delivery;
d. for an email, 1 day after it has been sent.
21.2 The Customer:
a. must inform the Company by giving not less than 14 days prior notice in writing (addressed to the General Manager):
i. of any proposed change in the Customer name;
ii. if the Address for Service or contact phone number is changed.
22. CLOSING ACCOUNT
22.1 The Customer must inform the Company by giving not less than 14 days prior notice in writing (addressed to the General Manager) where the Account is to be closed.
22.2 The Customer remains liable for the Sum Owing, all Fuel Card use, all Products supplied, and all invoices debited to the Account until the Company has acknowledged in writing receipt of the Customer instructions to close the Account and the Customer has paid all amounts owing to the Company.
23. USE OF PRODUCTS
23.1 From time to time, the Company or a Supplier may provide advice, information or Recommendation to the Customer /Cardholder relating to the Products. Such advice, information or Recommendation is given in good faith and based on the information provided by the Customer/Cardholder. The Customer acknowledges that the decision to order and use the Products, or follow the Recommendation is that of the Customer/Cardholder and is made of the Customer’s/Cardholder’s own volition.
24.1 Where the Company at its discretion allows the Customer to return the Products (not defective or non complying), the Company reserves the right to charge, in addition to any delivery costs, a return fee.
24.2 The return fee may be added to the Account by the Company and will therefore form part of the Sum Owing.
25. CIRCUMSTANCES BEYOND CONTROL
25.1 the Company shall not be liable for any delay or failure to supply the Products, or to meet any other obligations owed to the Customer, where such delay, failure or omission is due to circumstances beyond the reasonable control of the Company.
26. LEGAL FORUM
26.1 The Customer acknowledges that any dispute or legal proceedings between the Customer and the Company shall be filed in and be heard at either the Disputes Tribunal or the District Court at Nelson, or the High Court at Nelson. The parties to the Agreement expressly acknowledge that the cause of action or a material part thereof arises within the jurisdiction of the Disputes Tribunal or the District Court at Nelson, or the High Court at Nelson.
26.2 The Agreement is subject to and governed by New Zealand law. The language of the Trade Terms shall only be ‘English’.
Direct Debit Terms
Direct Debit Authority
As the acceptor
I authorise you to debit my account with the amounts of direct debits from Fuel to Go with the authorisation code specified on the authority in accordance with the authority until further notice.
I agree that this authority is subject to:
- The bank's terms and conditions that relate to my account, and
- The specific terms and conditions listed below.
Specific conditions relating to notices and disputes
I may ask my bank to reverse a direct debit up to 120 calendar days after the debit if:
- I don’t receive a written notice of the amount and date of each direct debit from the initiator, or
- I receive a written notice but the amount or the date of debiting is different from the amount or the date specified on the notice.
The initiator is required to give you a written notice of the amount and date of each direct debit no less than 2 business days before the date of the debit.
If the bank dishonours a direct debit but the initiator sends the direct debit again within 5 business days of the dishonour, the initiator is not required to give you a second notice of the amount and date of the direct debit.
This Policy applies to customer and other third party personal information (referred to as “you” and “your”), rather than the personal information of our employees or independent contractors. We have a separate policy that deals with employee and independent contractor personal information.
Your privacy is important to us, we respect your personal privacy and are committed to maintaining your trust and confidence in the way we collect, store, use and share your personal information. This Policy sets out how we collect, store, use and share your personal information, and how we comply with our obligations under the Privacy Act 2020.
Personal information includes any information that can identify you as an individual. You have the choice not to provide us with your personal information (other than as required by law). However, this may result in us being unable to provide you with some or all of our goods and/or services or may substantially reduce the level of service we are able to provide to you, and/or reduce the areas of our website that you will be able to access.
What personal information do we collect?
We collect personal information as part of our ordinary business operations, including the provision of goods and/or services to you. Personal information that we collect from you may include:
- information that helps us confirm your identity such as your full name, date of birth, address verification, passport and/or birth certificate;
- your contact information including your residential address, postal address, email address, telephone number;
- unique identifiers such as IRD number and passport number;
- social media handles, passwords and usernames;
- financial information and records such as your income, credit history, bank statements, payment information and other financial information that may help us consider whether you meet our or third party credit requirements when applying for an account with us or providing a guarantee;
- billing, payment and direct debit information;
- purchase and order history;
- cookies (as explained below), computer and/or network IP address, and website usage information; and
- documents supporting your trade references and business records.
When do we collect personal information from you?
We collect personal information from you when you interact with us, or we interact with you. The personal information we collect will depend on the nature and purpose of your interaction with us. We will generally collect your personal information when you:
- contact us, whether via our website, telephone, text message, email and/or post,
- enquire about our goods and/or services;
- submit an application for a fuel card or an application for any other services we provide;
- purchase goods and/or services from us;
- submit an application for credit to us;
- agree to do business with us;
- visit any website we operate;
- participate in competitions and promotions which may be available from time to time;
- sign up to our mailing lists; and
- engage with our social media platforms.
By providing us with your personal information you are consenting to us collecting your personal information and using it in accordance with this Policy and applicable law.
Why do we collect your personal information?
We collect personal information where it is necessary to respond to your request, provide the goods or services you have requested, to develop our business and better understand your preferences or to otherwise manage your interaction with us. When we obtain your personal information, we will only use that personal information for the purpose for which it is collected, as set out in this Policy or as permitted by law. Generally, we will collect and use your personal information for the following purposes:
- receiving and responding to your enquiries in relation to our goods and/or services;
- receiving and processing your requests for us to provide goods and/or services to you, contacting you in relation to the goods and/or services you have requested, and providing those requested goods and/or services;
- to allow us to perform a contract we have with you;
- to act on your requests;
- marketing our goods and/or services to you, including contacting you by phone, text message, post or email;
- helping us to identify other goods and services that might be beneficial to you;
- for our general business processes, management and the improvement of our goods and/or services;
- allowing you to participate in competitions and promotions which may be available from time to time;
- enforcing our agreements with you that relate to our goods and/or services;
- for any other purpose for which the personal information was collected; and
- where our trusted partners have provided us with your information, to provide our goods, services, software, platforms or processes to that trusted partner.
Do we collect personal information from third parties?
In most instances we will collect personal information directly from you. However, given the nature of the goods and/or services we provide, it will not always be possible to collect all personal information directly from you.
We will only collect personal information about you from third parties as set out in this Policy, where it is reasonably necessary in the circumstances, where we are obtaining such personal information from a publicly available source, or where you have provided your express or implied consent. Examples of where we collect personal information about you from third parties include:
- publicly available sources, such as the companies office, motor vehicle register or personal property securities register;
- credit referencing and/or reporting agencies;
- your trade references or other referees;
- regulators, government authorities, Courts or the Police;
- our insurers; and
- our trusted partners that use our software, platforms or processes, including where we are alerted to instances of fraudulent or potentially fraudulent activity relating to you.
Do we disclose your information to third parties?
In the course of using your personal information, we may disclose your personal information to third parties. We will only share personal information with third parties where we are permitted under this Policy, where you have specifically authorised us to do so or in accordance with our legal obligations. For example, we may share your personal information with:
- third parties that help us deliver our goods and/or services;
- our Group Companies;
- IT and data storage providers;
- security providers;
- payment providers;
- credit referencing and reporting agencies;
- debt collection and credit reporting agencies;
- any person or entity whom you have permitted us to disclose the information to;
- regulatory or government bodies such as the police;
- any person or entity whom we are permitted to do so under law; and
our trusted partners, including where we are alerted to instances of fraudulent or potentially fraudulent activity involving your identity.
At times, cookies may be used to help us serve you better. A cookie is a small element of data sent by a website to your browser, which may then be stored on your hard drive so we can recognise you when you return. You may set your browser to notify you when you receive a cookie and, if you wish, to reject it, or clear cookies by using your browsers options.
Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on our website. We do not use this technology to access your personal information. It is a tool we use to compile aggregated statistics about the website’s usage. We may share this tracking information with third parties.
Where you register with us to receive marketing and communications via email, text message or by post your name and contact details will be added to our marketing database. You consent to receiving messages from us by email, text message or post. If you decide that you no longer wish to receive marketing material from us you can elect to unsubscribe by selecting the option in the email or by emailing us at email@example.com, replying ‘STOP” to any text message or by contacting us directly by telephone or post.
Links to other websites
How do we protect and store your information?
We are committed to keeping the personal information you provide to us safe against loss, unauthorised access, unauthorised modification and unauthorised disclosure. We will not retain your personal information for longer than necessary or longer than required by law.
We have implemented a variety of security measures in relation to the protection of personal information.
Where we voluntarily provide your information to third parties in accordance with this Policy, we will where reasonable and consistent with the purpose of the disclosure of that information, require that third party to take reasonable steps to protect your personal information. If a third party is located outside of New Zealand we shall ensure that such entities are subject to similar levels of privacy protection as New Zealand.
What is your right to access your personal information?
You are entitled to ask whether we hold any personal information about you, access any personal information that we hold about you and to request the correction of any personal information held by us.
If you wish to access or correct personal information held by us, then please contact our privacy officer as below.
We reserve the right to change this Policy from time to time as we see appropriate. In the event we do amend this Policy, we will post the revised version on our website and use reasonable endeavours to draw your attention to the amended policy. The most recent version of this Policy will apply.
How to get in touch with us
Your privacy is important to us, if you have a general privacy enquiry or complaint about a privacy breach then please contact our Privacy Officer here.